Comments on: Ridiculous Rescuecom Statistics Create Apple Reliability Headlines

By: Acai berry research

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By: Windows Vista Leads to Another ‘Capable’ Lawsuit, Windows No Longer Gratis Either | Boycott Novell

Sat, 28 Mar 2009 11:06:06 +0000

[...] the corrupted individuals at Gartner Group to do this right now (as shown early in the week) and as Roughly Drafted put it the other day, “PC market share numbers as reported by groups such as IDG and Gartner were invented in the [...]

By: Repair company promoting misleading Mac reliability rating isn’t even an authorized Mac repair shop — RoughlyDrafted Magazine

Fri, 27 Mar 2009 21:05:15 +0000

[...] The company compiled its reliability rankings by comparing the proportional volume of support calls it gets from each PC vendor with the US PC [...]

By: IRC: #boycottnovell @ FreeNode: March 26th, 2009 - Part 2 | Boycott Novell

IRC: #boycottnovell @ FreeNode: March 26th, 2009 - Part 2 | Boycott Novell — Fri, 27 Mar 2009 10:17:50 +0000

[...] http://www.roughlydrafted.com/2009/03/26/ridic…; [...]

By: Ridiculous Rescuecom Statistics Create Apple Reliability Headlines (Danieleran/Roughly Drafted) | Apple Secrets

Fri, 27 Mar 2009 07:00:14 +0000

[...] / Roughly Drafted:Ridiculous Rescuecom Statistics Create Apple Reliability Headlines — Daniel Eran Dilger — According to new numbers released by a [...]

By: Brau

Brau — Fri, 27 Mar 2009 06:00:20 +0000

@ darwiniandude

Thanks. I wish I’d thought of that simple solution *before* I made those calls. I should have kept a fresh install on my second HD and just booted from that. Could have saved me a ton of grief. Instead I (naively?) believed if I faithfully followed their instructions they would eventually do the right thing. Boy was I wrong. It has been hands-down the worst warranty experience I have ever had on any product. If this had been my first Mac I doubt I’d ever buy another. Oddly, it’s somewhat comforting to hear confirmation on an Apple-centric site like this, that others have had similar troubles with G5s.

I had:
a Quadra 604 – no problems
a 1998 Sage G3 iMac AV – still running Panther flawlessly
a G4 Quicksilver – no problems, still running Leopard.
a G4 PowerBook (2004) – memory slot issue – does a double take upon waking and won’t recognize more than 1.2GB RAM but works fine otherwise.
a G5 Quad – unending power management issues from spontaneously narcoleptic, to not waking, not sleeping, stalling, freezing, etc. Each Apple update brings a new order of the same troubles despite every part being replaced three times.

I’d agree with Steve Jobs who once said “Over the last few years we’ve let things slip a bit.” (albeit regarding Snow Leopard containing better code)

By: MarkyMark

MarkyMark — Fri, 27 Mar 2009 04:57:58 +0000

As was mentioned previously, the satisfaction / reliability type of data that Consumer Reports publishes is virtually all self-reported on some kind of questionnaire (I’m a subscriber and used to fill some of them out myself). As anyone who understands statistics knows, this type of info is tricky because its not remotely a random sample, and people often don’t understand the questions clearly and fill in any old response that pops into their head as they rush through the form. So the subset of 1) CR subscribers who 2) self-elect to respond is wildly skewed in relation to the overall population, something which they know very well but choose not to make a point of, and dissemble on when challenged. Recall the controversy several years ago when CR published that a significant percentage of Mac users reported detecting viruses and spyware, when in fact there were no such Mac OS problems in existence at the time.

http://www.macdailynews.com/index.php/weblog/comments/6533/

By: PhilipWing

PhilipWing — Fri, 27 Mar 2009 01:29:59 +0000

People forget that sensationalized news has been around for over a century, with Hearst papers being called “Yellow Press” back in the late 19th Century.

If Rescuecom thinks the caller has given up on Apple company tech support , they should ask at least a couple of questions:

Did you call 1-800-SOS-APPL?

Did you keep an appointment with an Apple Genius?

I am aware that some of the Geniuses are faulty (one suggested reinstalling system software because a Software Update downloaded slowly. Definitely a Windows person… :)), but most are decent at their jobs.

By: jdb

jdb — Thu, 26 Mar 2009 15:56:25 +0000

Now would be a good time to reference Clay Shirky’s latest missive:

http://www.shirky.com/weblog/2009/03/newspapers-and-thinking-the-unthinkable/

The basic theme is that we are in for a bit of wild ride until the internet shakeout of news media is complete. Newspapers are dead and there is nothing to replace them yet.

By: thyvillageidiot

thyvillageidiot — Thu, 26 Mar 2009 15:23:46 +0000

Thanks for the analysis. I especially enjoyed the soapbox bit at the end; I hope to see more articles of that nature.