Daniel Eran Dilger
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From Vista to Zune: Why Microsoft Can’t Sell to Consumers

Daniel Eran Dilger
Microsoft’s marketing of Windows Vista and the Zune have failed in large part due to the fact that Microsoft has not learned how to effectively sell consumer products. Consumers buy Windows and Office, but that’s because they have no choice, not because of the company’s marketing savvy. Microsoft only effectively markets its products to businesses, which represents a very different type of sales relationship.

Businesses are so used to disgorging overloaded language about facilitating and empowering that they don’t find Microsoft’s marketing of the same caliber all that difficult to swallow. Consumers are a whole ‘nother ball game, and Microsoft is striking out in efforts to reach them. This has big impacts on the company’s future prospects.

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May 12, 2008   40 Comments